Terms of service & returns

Welcome to Slay Hair Extensions

Thank you for visiting Slay Hair Extensions, located at www.slayextensions.co.uk. By accessing or purchasing from this website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our website or making a purchase.

Returns Policy

You may return items to our main supplier within 30 days of receipt.
For hygiene and quality assurance reasons, returned items must meet the following conditions:

• The item must be unopened and in its original packaging.

• Hygiene security tags must remain intact and attached to the bundle.

Returns that do not meet these conditions will be sent back to you at your expense.

International Returns

If you are returning an item from outside the UK:

• Goods must be received within 30 days of delivery in their original, undamaged condition and packaging.

• Silver and hygiene tags must be intact.

• You are responsible for all return shipping costs and for ensuring the goods reach our warehouse safely.

Please note: Orders shipped outside the UK may be subject to import duties or taxes as determined by your country’s customs regulations. These charges are the responsibility of the customer.

Exchanges

We do not offer exchanges. If you wish to replace an item, please return it in accordance with the policy above and place a new order.

Return Shipping Costs

We do not offer free returns. Customers are responsible for all postage costs associated with returning products. A £10 processing fee applies to all returned orders to cover packaging and recycling costs.

All packaging materials are recycled responsibly on behalf of our customers.

Additional Information

• Any goods received that do not comply with our Returns Policy will be sent back to the billed customer within 7 days of receipt, along with an explanation from our supplier.

• If return postage is required, payment must be made to our customer service team before dispatch.

• If payment is not made within 91 calendar days, the item will be disposed of in accordance with our policy.

Statutory Rights

This policy does not affect your statutory rights.